- Where will you walk my dog?
- How long for and how long will my dog be out of the house?
- Who will walk my dog and will I meet them before they start walking my dog?
- Can my dog have more than one walk a day?
- Will you walk my dog with other dogs?
- Will you walk my dog off the lead?
- Will you walk/visit my dog at a precise time?
- My dog is entire male. Is this is a problem?
- My bitch is in season. Is this a problem?
- My dog is aggressive towards some other dogs. Is this a problem?
- My dog has sensitive stomach. Will you make sure that he does not eat anything while walking?
- My dog is not up to date with his inoculations. Is this a problem?
- Does my dog need to wear an identification tag?
- Do I have to pay for a walk if I cancel it?
- You are about to start walking my dog on a regular basis. What do you require me to do when I leave in the morning?
- Should my dog be insured?
- Why vaccinate my dog against Kennel Cough?
- I am not existing customer, but I need someone urgently to look after my dog?
- What if the carer who is boarding my dog is sick and unable to look after my dog?
- When I go on holidays, will my dog still be able to join your walks when I return?
- You are boarding my dog and my departure is delayed/return delayed. What will happen?
- I am away will Dogaerobics come and walk my dog from my home?
- When/how do I pay for my bills for walking, for boarding/sitting?
Where will you walk my dog?
In the parks or woods. This will be chosen each morning and will vary depending on where you live and which dogs are going to be on the walk.
How long will my dogs walk be and how long will my he/she be out of the house?
Your dog will be walked for one hour and could be out of the house for a minimum of 1hr and 10 minutes to a maximum of 2 to 3 hrs depending on where we walk.
Do I get to meet you before you start walking my dog?
Yes, we like to meet you and your dog in your home environment prior to starting walks.
Can my dog have more than one walk a day?
Yes, up to two or possibly three, subject to availability. Each walk is charged individually.
Will you walk my dog with other dogs?
Yes. We are insured to walk up to 6 dogs at a time.
Will you walk my dog off the lead?
Yes, in the park/woods, with your consent.
Will you walk/visit my dog at a precise time?
Not usually, as this is not possible. We work very closely with our customers and are happy to accommodate whenever there is space available. However only puppies, sick and old dogs are given time priorities.
My dog is entire male. Is this is a problem?
No. Provided he is not, or does not become, aggressive/roaming. Ideally we prefer neutered dogs, as they are less likely targets for other entire males that we may bump into on the walks.
My bitch is in season. Is this a problem?
No. We will only be able to visit, and not walk, your bitch while she is in season.
My dog is aggressive towards some other dogs. Is this a problem?
This will need to be discussed in each individual case, as we cannot have aggressive dogs on our walks. If the aggression can be managed, then we may be happy to walk your dog as long as it is muzzled and as long as you seek advice from a qualified dog trainer.
My dog has sensitive stomach. Will you make sure that he does not eat anything while walking?
We can keep an eye out, however we suggest that dogs with particularly sensitive stomachs should be muzzled or kept on a lead, as it is impossible to watch them constantly, especially if they find something interesting behind/in a bush.
My dog is not up to date with his inoculations. Is this a problem?
All dogs must be up to date with vaccinations for ALL boarding and walking.
Does my dog need to wear an identification tag?
It is a legal requirement that all dogs are tagged. Please make sure that you include a mobile number, surname house number and postcode on your tag.
Do I have to pay for a walk if I cancel it?
There is no charge, unless you fail to cancel by 8.30 am on the morning of your walk.
You are about to start walking my dog on a regular basis. What do you require me to do when I leave in the morning?
Dog collar on dog, towel by front door, bedroom doors shut as necessary, water in bowl, any notes in a visible place. Payment is due on the last walk of the week. Payable by cheque or cash. Sorry we cannot accept payment by card.
Should my dog be insured?
Yes especially if boarding or in-house sitting. Please check your dog is covered whilst out walking or boarding with a professional walker or carer.
Why vaccinate my dog against Kennel Cough?
Kennel cough is a highly contagious airborne virus, which affects the dog’s respiratory tract. The coughing can last for some weeks and during this time more serious complications such as pneumonia could arise. In puppies or older dogs, or where there are other health problems, such complications can sometimes prove fatal.
I am not existing customer, but I need someone urgently to look after my dog?
Our boarding service is exclusive to dogs we know. By having a relationship with your dog, both the carer and the dog will understand each other, better helping your dog to settle faster. All dogs are placed with a carer depending on their character and how they would get along with other dogs, both in residence and on walks. No exceptions are made.
What if the carer who is boarding my dog is sick and unable to look after my dog?
We will organise back up immediately within our network.
When I go on holiday, will my dog still be able to join your walks when I return?
Yes, as a loyal & regular customer, we will always hold a space for your dog. There is no charge for this.
You are boarding my dog and my departure is delayed/return delayed. What will happen?
We will organise immediate emergency cover, within our network, until your return. Any additional days will be charged at the normal rate.
I am away will Dogaerobics come and walk my dog from my home?
Yes, providing someone is caring for your dog and he/she is not left alone over night or for more than 6 hours.
When/how do I pay for my bills for walking, for boarding/sitting?
All boarding requests must be sent to info@dogaerobics.co.uk . We will advise you of the availability and invoice you. A 20% non refundable deposit will be due immediately. The balance is to be paid in full when you drop your dog off with her/his carer.
If you have a question which is not listed in our FAQs please contact us:
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